Service Level Agreement & Terms of Service

MunchaLunch ("Service Provider") is committed to providing a high level of service to all customers, as outlined in this Service Level Agreement (SLA) and Terms of Service (TOS). By using our services, you ("the Customer") agree to the terms and conditions outlined in this document.

1. Service Offerings

1.1. Online Ordering System

We provide a platform that allows for seamless online ordering.

1.2. Online Application Service

Our application offers a user-friendly interface for easy lunch and fundraising order placement.

1.3. Web Hosting

Our services are hosted on reliable servers that ensure smooth and uninterrupted access to our online application.

1.4. Database Hosting

All data is stored in a fully secured Microsoft Azure Datacenter, located in Toronto, Canada.

1.5. Database Maintenance

We take responsibility for routine database maintenance to guarantee optimal system performance.

1.6. Payment Transfers

MunchaLunch works with Stripe as the credit card payment processor. Parent payments are transferred to the customer's bank account on a weekly basis (unless otherwise requested) and funds are tracked and viewable within the MunchaLunch platform.

1.7. System Support

Our dedicated support team is available to assist with any queries during the use of our system.

2. Service Level Commitments

2.1. System Availability

We guarantee that our application will be available 99.9% of the time during the school year (September – June), assuring consistent access for our customers.

2.2. Support

We commit to providing prompt and effective technical support for the online application service and its related components.

3. Service Failure Remedy

3.1. Resolution Process

In the event of our failure to meet the service level commitments, we pledge to provide a pre-defined resolution process, ensuring our customers receive swift and appropriate remediation.

4. Terms of Service (TOS)

These Terms of Service ("Terms") govern your access to and use of our services ("Service"). By accessing or using the Service, you agree to be bound by these Terms.

4.1. Use of the Service

You may use the Service only for lawful purposes and in accordance with these Terms:

a. You agree not to use the Service in any way that violates any applicable federal, provincial, local, or international law or regulation.

b. You agree not to use the Service to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.

c. You agree not to use the Service to impersonate or attempt to impersonate us, our employees, another user, or any other person or entity.

d. The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, and the design, selection, and arrangement thereof), are owned by us, and are protected by Canadian trademark laws.

e. You are not granted any right or license to use any of our intellectual property, or unlicensed third-party material or images, without our prior written consent.

4.2. Limitation of Liability

In no event will we be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the Service.

4.3. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable lawyer's fees) arising out of or relating to your violation of these Terms or your use of the Service.

4.4. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

4.5. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

4.6. Miscellaneous

These Terms constitute the entire agreement between us regarding the Service and supersede and replace any prior agreements we might have between us regarding the Service.

4.7. Provisions

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

4.8. Enforcement

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

For any questions related to this document, please contact: info@munchalunch.com